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Home » Search Jobs » Job Details Jobs Blain Johnson, Service Manager Name: Blain Johnson ADVERTISEMENT ADVERTISEMENT Company: Anonymous Address: Confidential, Columbus,OH  44301 US Email: Email Company Telephone: 314-787-6228  Fax: 314-426-0707  Job title: Service Manager Job description:         ADVERTISEMENT ADVERTISEMENT JOB_DESCRIPTION: The Service Manager is responsible for the safe, efficient and profitable operation of the Service Department. Advises and makes recommendations to the Aftermarket Manager with respect to the best interests of the Service Department. Responsible for customer satisfaction with the Service Department. Negotiates customer complaints to a satisfactory resolution. Primary Roles: 1. Work with the Aftermarket Manager to develop and follow an Annual service budget, based on labor hours, to provide realistic, attainable and measurable service profit goals compatible with overall Dealership financial and operational objectives. 2. Monitor labor sales on a monthly basis to assure achievement of budgeted sales and profit goals. 3. Participate in development with Aftermarket Manager and implement an annual twelve-month Service Marketing Plan that includes: .Continuous service promotions and advertising programs coordinated with Parts and Sales department promotions. 4. Recruit, train, appraise and provide directions to service personnel to support service sales growth and customer service requirements in coordination with the Store Manager and the Aftermarket Manager. 5. Establish Learning Paths for all service personnel and determine training programs to participate in based on the annual training budget established in collaboration with the Aftermarket Manager. Secondary Roles: 1. Maintain all management reports necessary to audit the performance of department and individual employees, on a monthly basis. 2. Review work orders for completeness and accuracy prior to customer billing. 3. Develop, maintain, and adhere to a priority system for scheduling all service work, both customer and internal. 4. Schedule and assign jobs and work areas to employees according to their skills and knowledge. This will be accomplished by use of a scheduling system to eliminate lost time between jobs. 5. Ensure that all required manufacturer Warranty and Product Improvement Programs are completed on a timely basis. 6. Meet with Aftermarket and Sales Managers and Parts Lead monthly to evaluate inter-departmental concerns, plans, and performance. 7. Periodically visit primary customers to monitor customer relations, needs, problems, and satisfaction with Dealership-performed repairs. 8. Evaluate on a monthly audit basis, the performance of the Service Department, and employees, through general observations and use of the Service Management System Labor reports. 9. Coordinate Dealership training programs and Service-related customer clinics. 10. Ensure that necessary Service Department special tools and service equipment are available and maintained in good order. 11. Make recommendations regarding the purchase of Service vehicles, and maintains the fleet in a manner to provide a profitable operation. 12. Coordinates with the Aftermarket Manager incorporation of job control standards and shop management practices in newly acquired locations. Desired salary range: 50000 - 58000 USD  Email Job to Yourself or Refer This Job » Contact Company »